Privacy Statement


ALCOR STAR is an organisation that places great importance on protecting personal data and privacy. 

We will act in accordance with the French Data Protection Regulation (Loi Informatique et Libertés 78-17) and with the European General Regulation 2016/679 according to the Data Protection Act, known as GDPR. 


1. Our committment to protect your privacy

With these data protection provisions, we would like to provide a compact, clear and transparent overview of how your data will be collected, stored, processed and used by ALCOR STAR.

Under this Privacy Policy, we define “ALCOR STAR customer” : a current, past and prospective customer or a user of the products and services offered by ALCOR STAR, just like a visitor of one of our Websites or a member of a loyalty program.


2. Our Principles 

ALCOR STAR expresses its committment to the protection of Privacy and personal data by the implementation of the following principles.

ALCOR STAR processes personal data in full respect with the law in an impartial, transparent and timely manner.

ALCOR STAR does not retain any personal data beyond the time strictly necessary and provided for by the law.

ALCOR STAR protects personal data by implementing adequate security measures.


3. Who processes your data ? 

The data you entrust to us are processed by ALCOR STAR, which acts as controller and which identity is as    follows: 


Simplified joint stock company with a capital of 10,000.00 euros 

Registered in the Company and Trade Register of Paris with reference number 853 051 316 

VAT: FR 50 85 30 51 316

Address : 1 Rue d’Argentine, 75016 Paris

In order to offer you the best possible experience, we might appeal to other company services, in perfect compliance with this Privacy Policy.

The company Galaxia Hospitality Services S.r.l. – via Carducci 36 – 33100 Udine (Italy) – VAT number IT03020790303, can process your data, both as a controller or as a joint controller.


4. What data do we collect ? 

We use and store your data as it follows :

  • At the time of booking : Name, First Name, marital status, e-mail address, phone number, bank details, all the other information you will provide to us on your own initiative; 
  • When you contact us by e-mail or by telephone : e-mail address, phone number, name, first name, all the other information you will provide to us and that would serve as an answer to your questions; 
  • When you browse our Website : in particular, your IP address, necessary cookies, optional cookies where your consent is required ;
  • When you follow us or contact us on social Networks : available information on your page or in your comments.

For further information, do not hesitate to contact us at the following addresses. 


5. Why do we collect your data ? 

ALCOR STAR minimizes as much as possible the amount of data to be processed and therefore only collects it to meet defined purposes. 

We will need to collect the above mentioned data to meet contractual obligations towards our customers or to meet a regulatory requirement. Sometimes we will have a legitimate interest in collecting your data, in particular to provide you with the best possible services or to manage disputes.

All other data that we process is collected on the basis of your consent. You can contact us at any time to withdraw your consent.


6. Who will have access to our data ? 

In addition to the Staff of ALCOR STAR, other companies such as our service providers  may have access to some of your data as a data subcontractor. They will perform certain tasks on behalf of ALCOR STAR in compliance with French and European Privacy Laws.

In addition to our suppliers, we may have to share some data with public authorities upon request. 

We reserve the right to transfer the personal data we hold in the event that we are involved in a merger or acquisition by a third party, in another commercial transaction such as a reorganization or as a similar transaction.


7. How long do we preseve your data? 

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and have to be retained during the period of meeting the applicable legal obligation.

Contact us at any time by e-mail if you would like to have more information.


8. Where do we store your data ?

The personal data we collect from you are stored in France or in a country that is part of the European Union or the European Economic Area (“EU/EEA”).

They could be transferred and processed, if necessary, in a country outside the EU/EEA and approved by the European Commission.  Any transfer of personal data will be carried out in accordance with applicable laws and without affecting your rights, on a level of protection similar to the French protection.


9. What personal data rights do you have ? 

The regulations in force guarantee your safety by giving to the people in charge the following rights. 

Subject to exception, you can request the exercise of your rights by contacting us by e-mail at the following address: 


Right of access

At any time, You have the right to request information in relation to the personal data we hold about you. 


Right of rectification

You have the right to request the rectification of your data as far as they are incorrect, inaccurate or incomplete.


Right to erasure 

In some circumstances, the user has the right to delete his personal data processed by ALCOR STAR.


Right to limit treatment

In some circumstances, the user has the right to ask ALCOR STAR to limit the processing of his / her personal data.


Right to portability

Each time that ALCOR STAR processes the user personal data by automated means on the basis of the customer consent or through an agreement, the user has the right to obtain a copy of his / her personal data transferred to the user or to another person, in a commonly used format, in an electronically readable format.

This only concerns the personal data that the user has transmitted to us


Right to object

The user has the right to oppose the processing of personal data based on the legitimate interest of ALCOR STAR.

ALCOR STAR shall not continue to handle your personal data unless we can show a legitimate reason for said handling which invalidates your rights and your interests or due to a legal claim.

In order to refuse direct marketing, the user is allowed at any time:

  • To follow the instructions in each marketing e-mail.


10. How to exercise your rights 

To exercise your rights set out above, you may contact Alcor Star at any time. Please refer to the section below by clicking here. 

If you feel that the response to your request has not been satisfactory, you will have the opportunity to file a complaint to the French National Organization responsible for ensuring the rights of individuals to control their personal data, the Commission Nationale Informatique et Libertés (CNIL). Its Website is available by clicking on the following link : 


11. How to contact us

The protection of your data is very important to us. Therefore, we have a dedicated team. Any requests for the enforcement of your rights or explanation about the processing of your personal data should be addressed: